VoIP, Voice Over Internet Protocol, leverages high-speed broadband or cable
connections to route calls as digital data via the Internet. VoIP allows the use of your
Internet connection to make phone calls.

Value – Businesses find they ultimately spend less for advanced features, such as video
conferencing, virtual phone numbers, call-forwarding, and more.

Flexibility – VoIP comes with a variety of options. No matter the nature, size, or your
business’ needs, Americom can find a VoIP provider or package to suit your
requirements.

Scalability – Once installed, VoIP systems do not require the physical installation of new
lines, so they easily expand as your business grows.

Americom team works with several business phone systems and highly recommends
these phone systems for small businesses:

Zultys hosted phone systems can serve any size business, and really works well for
smaller size businesses. Often, our clients decrease their monthly telecom bill by
changing to Zultys. The Zultys’ system brings mobility, ease of use, and advanced
features to small businesses, and can scale to any size business. Our customers love the
features and functionality of our Zultys hosted phone systems!

Cloud-Based VoIP: Cloud-based Voice over Internet Protocol (VoIP) systems continue to
be a prevalent business choice due to their flexibility, scalability, and cost-effectiveness.
Our cloud-based business phone solutions offer high-quality voice and video calls, as
well as integration with other business applications.

Depending on your business needs or business size, a Unified Communications (UC)
system integrates various communication channels like voice, video, instant messaging,
and team collaboration tools into one unified platform. This promotes seamless
communication and collaboration among employees, regardless of their location.
Call forwarding and routing: Most businesses need the ability to route calls to different
devices, departments or locations, to ensure the calls are answered promptly and
efficiently, regardless of where the teams/employees are located.

Call analytics/reporting: Access to call analytics and reporting helps businesses in many
ways, but most importantly with customer service, monitoring peak call times,
optimizing workflows, plus much more.

Yes. It can accommodate multiple extensions, including extension-to-extension dialing
between multiple locations.

Yes. Americom works with your existing carrier to port your existing phone number(s) to
your new phone system.

Yes. Remote users will operate the same phone system as everyone at the primary site.

Our team works directly with you to customize your phone system to accommodate
specific call routing and forwarding requests.

Yes. Our business phone systems offer seamless integration with most email platforms
and CRM’s.

Any business is a good fit for a business phone system. Americom has worked with
customers in all vertical markets.

No. When your internet goes down, you will still be able to access your phone system
via your mobile device through a cellular connection.

Physical desk phones, softphones, and mobile phones via a mobile app.

Americom remote support is included during regular business hours for the duration of
your phone contract.

A full suite of advanced features are available, depending on your needs. Such features
include things like call recording, call reports, advanced call center, and web
conferencing among others.