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Business Phone Systems

As technology changes, so does your business phone needs.

Americom will assist you in finding the perfect Voice over Internet Protocol (VoIP) phone solution to meet your demands. Our expert technicians will work with you to implement a reliable communication strategy.

We offer proven technology and solutions for:

  • Cloud Based Phone Systems
  • Remote and Mobile Workers
  • Desktop and Mobile Applications
  • Multi-Location Support
  • Team Collaboration
  • Call Center Capabilities

Whether you are a large corporation or a small business, our customer-focused solutions are just a call away.

Interested in a Hosted Phone System? We’re Proud to Offer:

ZULTYS Tutorials

RingCentral MVP®

Work together. From anywhere. Bring teams and customers together on the #1 business communications platform.

RingCentral MVP (Message, Video, Phone) is an industry-leading platform for cloud communications, empowering organizations to streamline internal collaboration and better connect with their customers. With integrated instant messaging, video conferencing, and cloud PBX, RingCentral MVP offers:

  • A unified, collaborative hub for team messaging, video meetings, and telephony
  • Enterprise-grade security and unmatched reliability with a 99.999% uptime SLA
  • A global footprint in 100+ countries and localized in 15+ languages
  • 250+ out-of-the-box integrations with business apps and open APIs for custom needs
  • Simple and centralized web-based user and system administration
  • Advanced analytics and insights
  • Access from anywhere on your device of choice—desktop, tablet, or mobile.

RingCentral MVP® Tutorials

FAQ’S For Business Phone Systems

What is VoIP?

VoIP, Voice Over Internet Protocol, leverages high-speed broadband or cable
connections to route calls as digital data via the Internet. VoIP allows the use of your
Internet connection to make phone calls.

What are the benefits of VoIP?

Value – Businesses find they ultimately spend less for advanced features, such as video
conferencing, virtual phone numbers, call-forwarding, and more.

Flexibility – VoIP comes with a variety of options. No matter the nature, size, or your
business’ needs, Americom can find a VoIP provider or package to suit your

Scalability – Once installed, VoIP systems do not require the physical installation of new
lines, so they easily expand as your business grows.

What are the best business phone systems or VoIP for small businesses in 2023?

Americom team works with several business phone systems and highly recommends
these phone systems for small businesses:

Zultys hosted phone systems can serve any size business, and really works well for
smaller size businesses. Often, our clients decrease their monthly telecom bill by
changing to Zultys. The Zultys’ system brings mobility, ease of use, and advanced
features to small businesses, and can scale to any size business. Our customers love the
features and functionality of our Zultys hosted phone systems!

What are the key features to look for in a business phone system?

Cloud-Based VoIP: Cloud-based Voice over Internet Protocol (VoIP) systems continue to
be a prevalent business choice due to their flexibility, scalability, and cost-effectiveness.
Our cloud-based business phone solutions offer high-quality voice and video calls, as
well as integration with other business applications.

Depending on your business needs or business size, a Unified Communications (UC)
system integrates various communication channels like voice, video, instant messaging,
and team collaboration tools into one unified platform. This promotes seamless
communication and collaboration among employees, regardless of their location.
Call forwarding and routing: Most businesses need the ability to route calls to different
devices, departments or locations, to ensure the calls are answered promptly and
efficiently, regardless of where the teams/employees are located.

Call analytics/reporting: Access to call analytics and reporting helps businesses in many
ways, but most importantly with customer service, monitoring peak call times,
optimizing workflows, plus much more.

Can a business phone system accommodate multiple extensions?

Yes. It can accommodate multiple extensions, including extension-to-extension dialing
between multiple locations.

Can I use my existing phone numbers with a business phone system?

Yes. Americom works with your existing carrier to port your existing phone number(s) to
your new phone system.

Is it possible to have a virtual phone system for remote teams?

Yes. Remote users will operate the same phone system as everyone at the primary site.

How does a business phone system handle call routing and forwarding?

Our team works directly with you to customize your phone system to accommodate
specific call routing and forwarding requests.

Can a business phone system integrate with other communication tools, like email or CRM systems?

Yes. Our business phone systems offer seamless integration with most email platforms
and CRM’s.

What types of businesses can benefit from a business phone system?

Any business is a good fit for a business phone system. Americom has worked with
customers in all vertical markets.

What if my internet goes down? Won’t I lose my phone system?

No. When your internet goes down, you will still be able to access your phone system
via your mobile device through a cellular connection.

What devices can I use to make and receive calls?

Physical desk phones, softphones, and mobile phones via a mobile app.

What support options are available?

Americom remote support is included during regular business hours for the duration of
your phone contract.

What types of extra features can be bundled with phone systems?

A full suite of advanced features are available, depending on your needs. Such features
include things like call recording, call reports, advanced call center, and web
conferencing among others.


We work with the best providers in each industry to ensure the right solution…every time.